Book Description
Drawing on her first-hand experience at top companies as diverse as Lands’ End and Microsoft, Jeanne Bliss explains why even great corporations can drift to delivering mediocrity to customers, and she offers a proven solution to break the cycle.
Different divisions and departments in corporations can fail to communicate and act as a team—they create silos instead of a superior customer experience. Jeanne Bliss shows in stark detail how profits suffer when businesses focus on their organizational charts and not their customer relationships.
This book provides leaders the tools and information they need to overcome organizational inertia and deliver a meaningful customer experience. The author includes diagnostics to determine if a company’s core strengths, metrics, and systems improve or harm customer relationships. With all these tools, leaders can address the organizational challenges they face with an exhaustive review of the Chief Customer Officer role and an evaluation to determine the right solution for their culture and company.
Customer Reviews:
Very detailed look at customer service.......2007-06-07
If the "customer is always right," the next question is, "Why do so many customers stop doing business with companies?" The answer is, "bad service." Customers refuse to buy from companies that render unsatisfactory service and ignore their complaints. Sadly, managers usually sound the alarm and demand new customer service initiatives only after the customers have fled. Author Jeanne Bliss, a veteran chief customer service officer, tries to explain the problem and to suggest ways to correct it. She offers so many detailed trees - in the form of questionnaires, bullet points, details and checklists - that you risk losing sight of the practical forest: the motives and methods for implementing better customer service. There is valuable information here, even if it is a bit shaded. For this reason, we particularly liked her clear, helpful and revealing chapter of first-hand stories from the field of customer service.
And why aren't more people doing this?.......2006-12-12
Jeanne writes a book for now on a role that too many people will say is before it's time. It is always about the client and yet organizationally no one puts enough emphasis on the client voice within organizations. Jeanne clearly shows her battle field experience in helping those that embrace the client, get input, direction and organizational buy-in to doing what is right for the client and thus the firm without being shot as the messenger.
Lifetime Customer Value Lives!.......2006-09-20
Jeanne Bliss' book, Chief Customer Officer, is a "must have" for any business that wants to pay more than "lip service" to customer retention. There are great examples throughout from someone who obviously has been in the trenches. This is a fun book to read, not some academic tome doomed to gather dust in a dark recess. Get it, read it, and share it with others in your organization.
Not that I have an opinion.
Practical advice for improving customer experience.......2006-06-08
Jeanne Bliss articulates not only the importance of putting customers at the center of your business, but conveys the challenges that prevent most companies from successfully delivering great customer experiences. The real-world techniques she introduces are essential reading for senior executives aiming to succeed by improving the delivered customer experience.
Finally! An engaging practical guide to creating a customer centric organization.......2006-05-25
Jeanne Bliss has done a fantastic job of breaking down the challenge of actually "walking the walk" of a customer centric organization in a book that is informative, thought provoking and easy to read. Her concepts are spot on, based on real life experience during her very successful career. I highly recommend this book!
Average customer rating:
- Absolutely fabulous
- Fascinating
- Pretty Good!
- Read this author again and again
- NOTE from the author - I've not written any reviews:
|
Lip Service
M.J. Rose
Manufacturer: Atria
ProductGroup: Book
Binding: Paperback
 Contemporary | General | Literature & Fiction | Subjects | Books
General | Erotica | Literature & Fiction | Subjects | Books
Psychological & Suspense | Thrillers | Mystery & Thrillers | Subjects | Books
Suspense | Thrillers | Mystery & Thrillers | Subjects | Books
General | Romance | Subjects | Books
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ASIN: 0671041320 |
Amazon.com
Ad writer M.J. Rose's self-published novel is the first-person account of Julia Sterling, age 38, a Manhattan wife of the silver spoon set who, without telling her control-freak husband, takes a job as a phone-fantasy therapist at the high-toned Butterfield Institute. (This "progressive sex clinic" is no doubt named after John O'Hara's call girl novel, Butterfield 8.) It's not just a job, it's an adventure, about which Julia plans to write a book. Though Julia is a therapist, not a call girl, her role-playing conversations do get steamy, and she discovers unsettling things about her call-in clients. Her own banked fires of passion become aroused there, too; at home Julia's husband is far more interested in the TV's remote control than unbuttoning her blouse. Worse, he's an infuriatingly smug shrink (trained by her shrink father!) who belittles her; tries to define her as the nervous-breakdown case she was in her promiscuous, screwed-up youth; and attempts to shut her up with anti-anxiety pills. He's emotionally AWOL and refuses to discuss it, nor will he heed Julia's urgent decorating needs (there should be a green Chinese art deco area rug in their apartment, darn it). Men!
Will Julia succumb to the Butterfield Institute's director, who quotes Robert Herrick and "To His Coy Mistress" with classy lasciviousness? Or will her college newspaper chum--newly divorced and in New York--escalate their ancient flirtation? Will Julia's husband's charity foundation get nailed by the IRS? Will the Butterfield Institute get exposed as a sex shop? Julia's adventures are more logical than a Danielle Steel heroine's, although Rose lacks Steel's dizzy velocity. But if Julia's plight piques your interest, then you might be interested to find out what happens when she discards her fear of flying. --Tim Appelo
Book Description
Crackling with eroticism and suspense, the seductive new book that everyone is talking about probes the secret world of phone sex and one woman who becomes empowered by what she discovers there. Not since Erica Jong's Fear of Flying has a novel so masterfully mined the relationship between sexuality and identity. On the surface, Julia Sterling's life seems blessed. Married to a renowned psychiatrist and living on Manhattan's tony Upper East Side, Julia deeply loves her stepson and is forging a career as a journalist. When a writing job exposes her to the world of phone sex, Julia glimpses a world that stirs her erotic fantasies but threatens her carefully constructed reality. As she explores her emotional and sexual connections to the men she knows and several she will never meet, she confronts evil, perversity, and her own passions. Tracing the currents of desire, illusion, and psychological manipulation, Lip Service is an astonishingly vivid glimpse into one woman's inner life. At the same time, this electrifying thriller grips the reader as it builds toward a shattering climax. M.J. Rose has delivered a debut novel unlike anything yet experienced in erotic fiction. Lip Service establishes her as a powerful storyteller.
Download Description
Although everyone thinks she's just being paranoid, psychotherapist Jordan Sloan knows better. Long haunted by the murder of her father years ago, Jordan has learned that his killer has been paroled, and now she fears his inevitable revenge. Only she knows the dark secret of her relationship with the man called Mallory, and the depth of her deception in providing the testimony that put him away. She sees him in shadows, in mirrors, and in the photographs her teenage daughter takes in the park. Still suffering the bruises of her husband's betrayal, Jordan grapples with ambiguous emotions even as she is drawn to her estranged spouse. Clinging desperately to the hard-earned stability of her life, she maneuvers through the meshwork of love's fragile bonds, layers of longing, and the chaos of human relationships. All the while, a mysterious new patient seems intent on contributing to Jordan's unraveling. For as she struggles to prove that her fear of Mallory is justified, she also wrestles with how it might feel to finally forgive Robert's infidelity.
Customer Reviews:
Absolutely fabulous.......2005-12-25
As a writer, I am particularly picky. Haven't read another excellent author since Nora Roberts in her golden years. I picked this up because MJ drummed up unheard of interest in this book over the internet - and originally self pubbed it. Had to check it out. Couldn't put it down! Instantly ordered all of her other stuff. MJ, where ever you are, WHERE HAVE YOU BEEN??? So glad to have found you.
Fascinating.......2004-04-16
This novel offers a fascinating view into the world of phone sex. The believable heroine does not anticipate how becoming a telephone sex therapist will force her to confront some of her own sexual issues, blowing apart her carefully constructed world. The book is fun to read and hard to put down.
Pretty Good!.......2003-06-02
Lip Service is a very interesting book. The author draws you into the world of phone sex in a concept that I didn't expect. The conclusion of the story seems abrupt and could have used a bit more detail. However, it's an interesting story and is very enjoyable.
Read this author again and again.......2003-06-02
Lip Service sizzles. Everyone has wondered what the phone sex world must be like. This erotic taste of that world is exciting and suspenseful, like M.J. Rose's other books. Pick it up for a super summer read. It's hotter than the beach.
NOTE from the author - I've not written any reviews:.......2003-05-24
The reviews that you see with my name on them were sent to me by honest to God real readers who asked me to post for them. This was done becuase these folk were not very savvy with the net and I have all their origninal notes and emails to me.
I wasn't aware that the posts would appear with my name on them as well as the readers. I'm sorry if it is misleading. And the only reason I've given the book four starts is that I couldn't submit this note without stars.
Customer Reviews:
Boys' Life by Howard Korder.......1998-10-12
A hilarious and light-hearted comedy. Very Entertaining, an easy read. A good male monologue contained therein. Four good 1m/1f scenes, also. Good for highschool/college students to do scenes from.
Book Description
On these blind dates what you see isn't always what you get!
Tantalizing
by USA Today bestselling author
Lori Foster
Josie Jackson isn't really a hot babe. The skimpy outfit and sexy come-on are meant to scare off Bob -- her sister's latest pick of boring blind dates. But wow -- Bob is far from boring. Instant lust leads to a night of incredible passion . . . and a morning surprise. "Bob" isn't Bob. He's advertising exec Nick Harris. And that lust? It might really be love . . .
My Lips are Sealed
A sizzling new story by rising star
Julie Elizabeth Leto
Lacey Baptiste suppressed her wild, sexy side in order to become a top FBI field agent. She needs to let loose. But a blind date mix-up lands her in bed with hunky P.I. Seth Kingston -- and up to her thigh-high stockings in his latest case. And she's thinking about staying there a while . . .
Customer Reviews:
amzin' amazin' AMAZING!!!!.......2007-01-20
lori foster never ceases to amaze me. this is one of her earlier works, and still it blew me away. foster brings fairy tales alive. makes one believe in them.
i recommend this read.
also recommend by lori foster:
jude's law & murphy's law
tempted: little miss innocent?/annie, get your guy/ messing around with max
truth or dare
say no to joe?
and etc..
Not the Lori Foster I once loved.......2004-07-12
This book includes two stories. I mainly read it because of the author of the first story, Tantalizing by Lori Foster. I became a big fan of Foster after reading 'Wild' and 'Say No to Joe?'. That being said, I was a bit disappointed by this story. I don't think that 'Tantalizing' had the humor, smarts, or story line that Foster has in her other books. The characters weren't at all developed and the story itself was pretty weak. Perhaps my standards were too high because I enjoyed her other books so much.
A brief overview of Tantalizing:
This is the story of a sheltered sister, Josie, who's, you guessed it, parents are no longer alive. Her big sis, Susan, takes care of her, which includes setting her up on blind dates. One man she'd never set her up with is Nick, but when Nick stands in for the Bob, the actual date, Josie falls hard, fast.
In the other story, 'My Lips Are Sealed,' Julie Elizabeth Leto doesn't impress me much. Again, there is a lack of a storyline with a very predicatble ending. The characters are weak and overall the story is just okay.
A brief overview of My Lips Are Sealed:
Ex-party girl Lacey has been concentrating on her career for 4 years and needs a weekend to go wild. She meets Seth and wonders if her weekend fling can remain just that.
Overall, if there's something else on the bookshelf that you think you might like, don't bother picking this one up. On the other hand, if you're looking for some steamy scenes and a short story for the beach, Lip Service may be just what you're looking for.
More lazy afternoon reading,.......2004-07-08
Books like this one is the reason I look forward to my lazy Saturday afternoons. Light, entertaining, and fun, fun, fun! You won't be disappointed!
Over All A Fun Set Of Stories!!!.......2004-03-15
I love Lori Foster and won't miss one of her titles hence the reason why I picked up this book. I am always surprised by how much an author can grow or in some cases turn stale. This is a perfect example of how Ms. Foster has only grown as an author. If I had not read any of her previous works I would have been blown away by the hot story between Nick and Josie. Blind date, plus switheroo hero made for a very fun romance.
Ms. Leto is a new author for me and I really found her short story (short being the key word here) a pleasant read. These were two pleasurable reads from two very talented ladies. If you are new to Ms. Foster and you liked this story you should really pick up some of her newer work, you'll be blown away! I know I'm on my way to look from some other works by Ms. Leto. and eagerly wait for Ms. Foster to release a new title!
I love these ladies!!.......2004-02-19
Lori Foster and Julie Elizabeth Leto...what a pair! Not only did I get to pick up a book by Ms. Foster that I missed from her earlier career but I get a new hot read (tsssss) from Ms. Leto. As far as I'm concerned you can't beat that! Get this book and you won't be disappointed.
Book Description
Here they are . . . 50 stories of the worst customer service in America. We've all been at the receiving end of poor or just downright bad customer service, but best selling author and professional speaker Hal Becker, the #1 salesperson for Xerox in his earlier career, tells it like it is.
Let's face it. Getting good customer service these days is about as easy as winning the lottery. In this enlightening collection of true stories, Hal Becker takes a look at how bad customer service has gotten. But, while he's at it he also makes suggestions as to what can be done to improve it. Also, on the flip side of the coin—the book features interviews with the 10 best companies that are the tops at meeting the needs of their customers and providing exemplary customer service and free help (rather than a lot of “lip service”).
"Hal Becker has done it again. . . . a light-hearted approach to a serious issue facing all businesses today . . . how to serve and keep customers."—Ray Gross, Senior Vice President, ADT Security Services "Hal Becker's new book is a classic about customer service. It has given me a lot to think about and a new motivation to always satisfy the customer."—Pat Williams, General Manager, Orlando Magic
"This is a great book for anyone whose livelihood depends on serving consumers or customers. Those who manage service environments would do well to require their employees to read these instructive stories. It's a fun way to do important training."—Joel Hyatt, Founder, Hyatt Legal Services
"Hal Becker's creative 'what should be done' approach makes the anecdotal stories a unique training book on customer service, one that is entertaining and educational."—Peter T. Gaughn, President & CEO, PIP Printing
Customer Reviews:
Quick read, enjoyable, instructive.......2002-01-07
Every one of us has encountered horrible customer service. We've each had those experiences where we'd like to just grab some executive by the shirt collar and scream, "Do you have any idea what you're doing? Don't you want me to be your customer??"
Hal Becker has been down that same road of lousy service, but he's said something about it. "Lip Service" is a monument to lousy customer service, written by a man who has enjoyed a career as an award-winning salesman, sales trainer, business owner, and professional speaker. What a bully platform! And Becker uses it.
I'd like to say Becker pulls no punches in this book, but that's not quite true. Many of his examples make it obvious, without identifying the company, who he's talking about. Other references are more obscure. As an angry customer myself, on too many occasions, I'd like to be much more aggressive in naming names, dates, and specifics. I can just imagine this author sitting in a law library in his attorney's office while his legal advisors read the original manuscript. "No, you can't say that. You're asking for a heavy lawsuit" "That's bordering on libel; I can't let you say that." And Becker's protesting against his attorney's protective advice. "But, I wanna . . . ." The "Don't" prevailed, but quite a bit of really juicy stuff still crept in.
Becker's consultant hat is on in this book. He tells the story (while the reader cheers), then provides a response of what should have been done. Again the reader will shout "Right on!" So, it's a fun read from this perspective, like enjoying one of those hard-hitting investigative television news shows.
But this book has even more value as a customer service textbook. Everyone in a role of serving customers, especially in those high-contact retail environments, should read this book. Customer service is more than lip service, and Lip Service makes that clear.
You'll get a kick out of the writing style in this book. In the fifty humorous stories, Becker sounds like a combination of an impatient New Yorker, Seinfeld, and Mr. Everyman. The book closes with strong, instructive interviews with ten (profitable, naturally) companies that do customer service the right way.
Hal Becker is speaking for us. Have fun with this book, then give it to your favorite customer service specialist who needs some serious help.
Good reading, low on information.......2001-10-20
The book was well written and made for entertaining reading. However, the materials were more like a pep talk on good customer service. I needed, and expected, more straight-forward tips of how to implement an improved service program.
Product Description
Previously available only in electronic format, these steamy stories of erotic romance have now been combined due to popular demand for a paperback edition!
Included are the tales...
The Virginia Model-Logues
What happens when a broken leg forces a famous model to take a job modeling body parts and her face is included on the packaging? Litigation and over-exposure leads a down-but-not-out model to reconnect with her true love.
Music Man
Ian Swift s music stirred Jade s soul and heightened her passion, but she walked away, resolved that one night didn t make a future. Now that Ian is back and sexier than ever, will Jade walk away again?
Fix This!
A little faery dust, a mischievous monkey and a naked faery godmother all conspire to help true love find its way.
Out Of Space
Sex can save a doomed world? Who knew saving a planet could be such fun? An intergalactic cargo of frogs leads to an unexpected discovery of love and redemption.
Two Weeks In Paradise
A first-class seat to Hawaii becomes a ticket to the mile-high club for an unsuspecting tourist, and a famous author gets more than he bargained for...love in all the wrong places.
Book Description
"Most of us are so accustomed to thinking of women and men as psychological opposites that we don't even notice that our actual experiences contradict our beliefs."
With this powerful introduction, Kate Fillion launches
Lip Service, the #1 bestseller that explodes the myth of female virtue. Women are not morally superior to men, she argues, nor should they want to be. Puncturing damaging old stereotypes with both insight and wit, Fillion shows that women who believe they are better than men usually wind up feeling worse about themselves - and perpetuating double standards that hurt both sexes. In love, sex, and friendship, women are more than victims, less than saints - and the equal of any man.
Customer Reviews:
How Women Are Human.......2007-05-29
Women, like men, want to have a comfortable lifestyle, an attractive partner, and loving friends. What gets in the way of that is women's ideas that they can not date like men, can not work competitively like men, and must be the moral police to themselves and their friends.
At Last!.......2002-07-26
Finally a book that tells the TRUTH about women and dispels the myth of female moral superioriy. This book doesn't trash women, but shows how myths harm both men and women. Don't waste your time on ... "Men are From Mars, Women are From Venus," ...[Get] this book!
At Last!.......2002-07-26
Finally a book that tells the TRUTH about women and dispels the myth of female moral superioriy. This book doesn't trash women, but shows how myths harm both men and women. Don't waste your time on PURE [JUNK] such as "Men are From Mars, Women are From Venus," Beg, borrow or steal this book!
lip service.......2002-01-08
book is great, articulates aspects of female reality with surgical precision. I could go on and on, but I only want to say the book is excellent.
Interesting Tales.......1997-11-25
This well-written book provdes some amusing insights in female-female relationships, which most women would prefer to deny. Fillion's use anecdote to illustrate a series of broad points is funny and entertaining. A very enjoyable (and cringe inducing) read.
Book Description
SHE WAS BORN WITH A SILVER SPOON IN HER MOUTH. HE WAS BORN WITH A CHIP ON HIS SHOULDER. CAN THEY EVER SEE EYE TO EYE? Beautiful Schuyler Grant is a blueblood, from the top of her flaming auburn hair to the tip of her pedicured toes. Trace Ballinger is a high-powered attorney who rose from his blue-collar roots only to serve the rich residents of the historic Hudson River's gothic mansions-the very ones whose wealth and snobbery he detests.Trace has been hired to execute "Crazy" Cora Grant's estate, including Grantwood, the mysterious crumbling castle she has left to her niece Schuyler.But Trace can barely hide his contempt for the Grants, a rich dynasty who exploited thousands of coal-mining families such as his own.Nor can he deny his growing desire for Schuyler, a pampered and privileged young woman he finds himself unwittingly, maddeningly attracted to.Now, as Trace and Schuyler are drawn together, they begin to uncover the shocking secrets tucked away in the darkest cracks of the creaking Grantwood, and to understand why the near-death "accidents" that keep occurring are no accident at all.And amidst all the danger, they must unravel the most burning mystery of all: can a blue-blooded beauty and a blue-collar boy find love and happiness, or is their relationship strictly....LIP SERVICE
Customer Reviews:
Highly recommended.......2003-03-15
Trace Ballinger fought his way off the streets, into Harvard, and became a ruthless attorney. Elderly Cora Grant was one of his favorite clients. He called her "friend", even though she was a blue blood. She was considered to be eccentric. Her estate, Grantwood, was a maze and often doors were opened only to find a brick wall. Hidden rooms and secret staircases were everywhere. Trace was to execute the estate for her when she died. Cora left money to almost everyone in town! Grantwood and a huge inheritance was left to Schuyler, Cora's niece.
Schuyler flew in from her home in France. Cora left her a request to put "some old ghosts to rest". Cora believed the house to be haunted. Schuyler believed someone was playing games. Spooky sounds, lights in the night, and someone tried often to kill her. The two team up to catch the culprit, find and reveal old secrets, and explore the attraction between themselves.
**** A romance that reads much like a gothic! This one is a Keeper, Readers! It hooked me on page one and never let me go. It kept me reading well into the night. Highly recommended! ****
What A Mess!.......2002-04-08
I was hard pressed to finish this book but perservered. I would have done better to toss it and find something more interesting to read.
There was absolutely NO emotion by any of the characters in this book. The only reason the reader would know there was any was because the author said so.
And the ending was so murky, it's a definite let down. Why had the villain plotted revenge for 30 years? For what? The tragic event took place more than 58 years before. How would that have affected the villain?
I felt that a lot of pages got left somewhere. Jammed in a fax machine? Eaten by the author's dog? Don't know and don't care. If this is an example of Ms. Simmons work, I don't care to read anything else. This one goes to the used book store ASAP. Hopefully, to be traded for something worth reading.
Save your money for a good book with a decent plot and real emotions.
Nothing new here.......2001-08-02
It still manages to be mildly entertaining, despite the tired plot, fairly flat characters, and hackneyed mystery. The dog-in-the-pocket was funny, as was the sensitive Mrs. Danvers (who was fired from a previous position for burning toast. They thought she was trying to set fire to the house). If you are looking for a romance novel with something different to offer, you proablably shouldn't start with Lip Service, but if you are lloking for a mildly entertaining diversion to last you a few hours, buy it used.
I loved it!.......2001-07-10
This is the first romance I've read by this author, but it won't be the last. Lip Service had a story that kept me reading, an interesting romantic couple and I was surprised to find it was funny, too. But not the kind of silly slapstick humor I've read in some romance novels. I highly recommend this book.
Well......I didn't finish it...but I think it's a 1.......2001-07-07
I couldn't even bring myself to concentrate on "Lip Service." The characters were not developed well and the circumstances surrounding their meeting were strange. I just didn't get into this book as much as I wished I could have.
Average customer rating:
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The EUROCLEFT project 1996-2000 (Biomedical and Health Research, V. 43)
P. Nelson ,
G. Semb ,
V. Brattstrom ,
K. Molsted , and
B. Prah-Anderson
Manufacturer: Ios Pr Inc
ProductGroup: Book
Binding: Hardcover
Public Health | Administration & Policy | Medicine | Subjects | Books
General | Dentistry | Medicine | Subjects | Books
General | Medicine | Subjects | Books
Geriatrics | Specialties | Medicine | Subjects | Books
General | Pediatrics | Specialties | Medicine | Subjects | Books
Perinatology & Neonatology | Pediatrics | Specialties | Medicine | Subjects | Books
Perinatology & Neonatology | Pediatrics | Internal Medicine | Medicine | Medical | Professional & Technical | Subjects | Books
General | Children's Health | Personal Health | Health, Mind & Body | Subjects | Books
ASIN: 1586030582 |
Book Description
The European Register of Cleft Lip and Palate Services will be produced as a result of the concerted action project: "Standards of Care for Cleft Lip and Palate in Europe: EUROCLEFT" funded by the European Commission under its BIOMED II and INCO COPERNICUS Programmes. The project, aimed at developing a network of cleft care teams across Europe, ran for 3 years between 1996 and 19990101 and aimed broadly to improve the effectiveness and efficiency of care for European children with clefts of the lip and/or palate.
Clefts of the lip and/or palate are birth defects affecting 1: 500 live births. Successful rehabilitation requires a complex multidisciplinary mix of services. The work of the project has shown that the organisation of cleft care across Europe varies dramatically from highly centralised national teams to poorly co-ordinated local services. Clinical protocols of care also differ widely and are seldom evidence based. There is no commonly agreed method of quality assurance and resources for research on treatment and prevention are fragmented.
The Register will include: an inventory of services across Europe, with details of approximately 190 teams involved in cleft care, service organisation, clinical protocols and special facilities for research a set of common Policy Statements governing clinical practice for European cleft teams a set of common Practice Guidelines describing minimum recommendations for care that all European children with clefts should be entitled to a set of common recommendations for Documentation governing minimum records that cleft teams should maintain systematic reviews of clinical trials in the literature. This publication will be circulated to all registered centres of the project, governments, health authorities and relevant professional bodies in an effort to raise the profile of cleft lip and palate care in Europe.
Books:
- Chocolate Covered Forbidden Fruit
- Comets, Stars, the Moon, and Mars: Space Poems and Paintings
- Dangerous Games (Riley Jensen, Guardian, Book 4)
- Elisabeth: The Princess Bride, Austria-Hungary, 1853 (The Royal Diaries)
- Essentials for the Activity Professional in Long Term Care
- Essentials of Skeletal Radiology (2 Vol. Set)
- Fatal Passion:, A: The Story of the Uncrowned Last Empress of Russia
- Final Justice
- Finding Amelia: The True Story of the Earhart Disappearance
- For the Love of Old: Living with Chipped, Frayed, Tarnished, Faded, Tattered, Worn and Weathered Things that Bring Comfort, Character and Joy to the Places We Call Home
Books Index
Books Home
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- A Guide to the Project Management Body of Knowledge, Third Edition
- The Children of Húrin
- Fire Retardancy of Polymeric Materials
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- Raising Each Other: A Book for Teens and Parents
- Jam: Tokyo-London
- Hiapo: Past And Present in Niuean Barkcloth
- Lt. Ted Meredith, USNR, pt boat officer: Stories from 50 years ago
Designing the Customer-Centric Organization: A Guide to Strategy, Structure, and Process (Jossey Bass Business and Management Series)
The Ultimate Question: Driving Good Profits and True Growth
Managing the Customer Experience: Turning Customers into Advocates
Customer Experience Management: A Revolutionary Approach to Connecting with Your Customers
Managing Customers as Investments: The Strategic Value of Customers in the Long Run
