Book Description
WAKE UP AND SMELL THE SUCCESS!
You already know the Starbucks story. Since 1992, its stock has risen a staggering 5,000 percent! The genius of Starbucks success lies in its ability to create personalized customer experiences, stimulate business growth, generate profits, energize employees, and secure customer loyalty-all at the same time.
The Starbucks Experience contains a robust blend of home-brewed ingenuity and people-driven philosophies that have made Starbucks one of the world's “most admired” companies, according to Fortune magazine. With unique access to Starbucks personnel and resources, Joseph Michelli discovered that the success of Starbucks is driven by the people who work there-the “partners”-and the special experience they create for each customer. Michelli reveals how you can follow the Starbucks way to
- Reach out to entire communities
- Listen to individual workers and consumers
- Seize growth opportunities in every market
- Custom-design a truly satisfying experience that benefits everyone involved
Filled with real-life insider stories, eye-opening anecdotes, and solid step-by-step strategies, this fascinating book takes you deep inside one of the most talked-about companies in the world today.
For anyone who wants to learn from the best-and be the best-The Starbucks Experience is a rich, heady brew of unforgettable user-friendly ideas.
Customer Reviews:
All fluff no substance.......2007-10-05
This is a charming book and I've learned a lot about Starbucks by reading it. However, it was all fluff and no real substance and it came across as a PR piece for Starbucks.
If you're expecting a book that will give you some insight as to how to replicate the "Starbucks experience", you won't find that here. In truth, I read 1/2 to 3/4 of this book and gave up on it. After a while, it became tiresome to read anecdote after anecdote without any real substance behind it.
Highly Recommended Reading.......2007-10-03
Why has Starbuck's seen such phenomenal success and growth in a highly competitive niche? How have they becoming synonymous with coffee the way Kleenex is to tissue?
Michelli makes the case that it's partly consistent quality coffee, but much more so the whole "experience" consumers can expect at any Starbucks.
The author breaks down what makes up the Starbucks Experience into:
1) MAKE IT YOUR OWN
2) EVERYTHING MATTERS
3) SURPRISE AND DELIGHT
4) EMBRACE RESISTANCE
5) LEAVE YOUR MARK
He fills the book with stories that demonstrate the points made which makes it very readable. I did find the distinction between items 1-3 above a little vague and that many of the examples could easily have fit into one of the other categories he created.
I would be fascinated to hear more about how Starbuck's screens to get employees that give service well beyond the norm.
If your vocation involves any level of customer service this is for you and great to share with your friends, employees and business partners.
starbucks is special because it is personal.......2007-09-20
this book shows why starbucks is special. At first blush, it is so glowing in its praise that it seems like propaganda. But the sheer volume of anecdotes and the homely feel of many of them quickly sink in. One in particular sticks in my mind. A starbucks shop was hiring partners (employees) and decided to hire some local homeless people. The partners chipped in to buy them suitable clothes until they could earn enough to stand on their own. Now tell me, why can't other companies do this? good question.
Attention to Details.......2007-09-16
The Starbucks Experience provides an interesting insite as to keeping it simple and staying focused on details. From the fields to the customers, a total focus on details makes the Starbucks Experience a terrific guide on how to conduct business.
REALLY LIKED IT - BOUGHT 4 MORE COPIES!.......2007-08-29
A quick read with tasty principles and mouth-watering ideas. I bought 4 copies for a church organization's staff to give them guidance as they grow to be a dynamic place in their community. (And, because Starbuck's in one of their favorite places to buy beverages!)
Book Description
Softcover version of the authorship and style manual for researchers, practitioners, and students of psychology and other behavioral and social sciences. Includes new features on contemporary language issues and publishing standards.
Customer Reviews:
Publication Manual of the American Psychological Association (Fifth Edition.......2007-10-05
This book is o.k. but has way too much information for the average college student who just wants the bare basic facts to get through a writing assignment. It took longer to find the information I needed than it did to write the paper.
I am glad that I chose the spiral format in that it is extremely easy to work with as opposed to the traditional bounded style book.
For someone who plans on writing a lot of papers this book is a must.
Buy the software instead!.......2007-10-04
If you have to write papers in APA style I recommend just buying the software instead. For what it is, I am sure it is fabulous, but working full time and taking a masters program I don't have time to look up how to do all the notation, etc. Just buy the software program and it makes it much easier.
Book Review.......2007-10-02
This book isn't the best APA manual out there. They only give one sample of an APA paper. In addition, it is somewhat difficult to navigate. But, this book is "THE" APA manual and so it the most accurate book for APA format.
APA Publication Manual.......2007-09-30
This is an excellent source for how to properly document refrences and sources uses APA format.
got what i wanted.......2007-09-28
textbook was cheaper than what they offered at the textbook store at my school. Was used but in good condition as the seller stated. Got what i wanted!
Book Description
The definitive, contemporary reference on literature and literary criticism in English, this handbook provides an alphabetical listing of more than 2,000 important terms and facts in literature, linguistics, rhetoric, criticism, printing, bookselling, and information technology.
Covers a wide range of terms, most centered in literature, but extending into other areas, such as film, radio, TV, printing, linguistics and literary theory, music, graphic arts, classical studies, and computing and information science terms.
For anyone interested in literature and literary criticism.
Customer Reviews:
Revision of Holman's classic Handbook.......2006-02-25
The original compiler/editor, Hugh Holman, had created a classic--probably the best handbook to literature (almost exclusively English and American) available. The latest edition (10th) has everything that Holman had, with some modifications and additions. One of best features of Handbook is its invaluable time-line at the end, covering every major book and author in every major period of English literature, side-by-side with a chronology of American literature.
A Handbook to Literature (10th edition).......2006-02-20
Easily one of the best handbooks on the market, and an indispensable reference for English teachers of literature and researchers at all levels. After thirty-seven years in teaching, I still make certain my copy of AHTL is readily accessible.
Great for School.......2006-01-23
This text was required, and it was cheaper at Amazon than the local university book stores. The book is actually great. I wish I had it when I first started school. It is fantastic at describing various literary terms and definitions. We may know a term in general use; however, in literary use the term may have a different meaning, and this is when this book comes in very handy. Utilize this book and you can actually participate in class discussion and not feel like a dummy.
Moderately like.......2005-09-27
The book has its benefits as well as its drawbacks. But is extremely helpful when a certain topic must be further analyzed but you must be familiar with the topic beforehand.
Great for people who love literary devices.......2003-12-23
Very informative and expansive. It's handy and interesting because it goes past basic definitions to include historical background, etc.
Book Description
This concise pocket-sized guide presents the classic Bates approach to physical examination and history taking in a quick-reference outline format. The book features a beautiful full-color design with over 500 drawings and photographs and an easy-to-follow two-column format with examination techniques on the left and abnormalities and interpretations on the right. Highlights of this edition include greater emphasis on patient communication and interview techniques, a new chapter on the older adult, and new drawings and photographs of abnormalities.
A bound-in CD-ROM contains a free PDA download with outlines of examination procedures and techniques.
Customer Reviews:
Excellent and handy guide !.......2005-10-31
The Batess' pocket guide is a wonderful tool for clinicians.
It is simple, thorough, and clear with good illustrations. Keep it within your reach !!
EASY-TO-COMPREHEND POCKET GUIDE.......2003-03-30
This "Bates' Pocket Guide to Physical Examination and History Taking" is an easy-to-comprehend manual which was structured in a way that should meet the needs of both doctors and nurses. The information contained in this book are simple and straightforward; and just like the complete edition, they included paediatric coverage. The chapters of this book examined both morphological and physiological abnormalities and/or irregularities. They included several illustrative charts and tables, which facilitate comparative analyses of clinical data.
If appropriately adhered to, the supervisory procedures outlined in this book would assist medics in making correct evaluation of each case they encounter. Also worth pointing out, is the way the book paid attention to drug administration.
In all, this is a good medical adviser, which inexperienced medics should have in their lab-coat pockets.
What a find!.......2000-07-30
This book is a very thorough review of the physical diagnostic exam. It provides a thorough review of systems that is brief and to the point. While not a substitute for the text, it is quick and easy to use. To top it all off, it REALLY is a perfect sized book for the pocket.
Bates Pocket guide to physical exams and history taking.......2000-06-04
This is a very informative reference. I am a Hospital Corpsman in the U.S. Navy and I see a wide variety of patients on a daily basis. This guide helps me out in performing the correct exams or tests. It also helps the doctor out when he reads my write up. This allows less time for the patient in medical, less time for the doctor, so he doesn't have to see the patient. It also helps me out when a patient is presented to medical with a complaint that I have not heard of or seen yet. I have learned so much more with this book. Thank You and if you are in the medical field and see patients like I do, I recommend this book.
Book Description
This indispensable guide to style has long been the standard for publishers, advertising, and the medical community. This ninth edition features:
-Expanded chapters on legal and ethical concerns in publishing, statistical terms, and nomenclature
-An updated and expanded reference section
-A complete glossary of publishing terms
-A new typography section
-New policies for eponyms and numbers style
-A larger section pertaining to electronic referencing
-Broadened coverage of tables and figures
-Current information on electronic publishing and copyright issues
Customer Reviews:
If you are an academic physician you cannot miss it!.......2007-08-12
The base to write a scientific paper. You can learn the most important criteria to conduct and write a scientific research according with international guidlines. It is the style!
Excellent, comprehensive, and easy to use.......2005-08-02
The Manual is a complete guide to the AMA style and also an excellent grammar book. The topics are easy to find and the tables and lists are comprehensive. It is a great companion to The Chicago Manual of Style because it details the grammar preferred by the AMA and contains needed terminology. This is a necessary reference for medical publications proofreaders and editors.
A style manual you will rarely close.......2002-04-11
The specific goal of the American Medical Association Manual of Style: A Guide for Authors and Editors is to codify and collect the myriad instructions, rules, and dictums that AMA applies to the many journals, books, and other publications that are printed under its imprint. The more general goal, perhaps not stated, is to broaden the influence of those standards so they encompass more of the medical publishing community.
The book, developed by a committee of writers, editors, and publishers, is organized around five major categories, Preparing an Article for Publication, Style, Terminology, Measurement and Quantitation, and Technical Information. Each of these categories is, in turn, broken down into chapters that probe various aspects of each category. Finding information is easy, and the writers have used examples generously to make the points clear.
The first section, Preparing an Article for Publication, is, naturally slanted more toward authors and those who toil to prepare authorýs manuscripts for publication. There are many guidelines offering advice that ranges from preparing the abstract to preparing any of six different types of acknowledgments. Editors and copy editors would do well to review this chapter as well. The section on citing Web sites alone is crucial reading.
I suspect, but cannot prove, that many researchers will not read deeply beyond the opening chapter, feeling that the remaining sections are more the province of copy editors and journal editors. Perhaps there is some merit to that line of thinking, but all authors in the medical sciences would benefit from the copious advice here, and the better writers, Iým sure, do follow the principles of grammar, punctuation, capitalization, and usage set forth in the section on style. Common mistakes, such as confusing case and patient, redundancies, and the ever so ticklish topic of race/ethnicity are some of the many points discussed thoroughly.
The section on terminology is so mind-bogglingly detailed that all one can hope to do is remember that the AMA Style Guide will almost always have the answer if you have a question about an abbreviation (how many times is something mistakenly called an acronym instead of an initialism?), medical nomenclature (a huge chapter that is the heart of the book), or eponyms (which, thanks to this guide may now be a topic we can quit haggling over).
Measurement and Quantitation continue to be a bane for many writers and editors, though without delving too much into specifics, letýs say that this section will answer most questions but not without careful reading and perhaps a look at the Chicago Manual of Style for a bit clearer presentation on this topic. The chapter on statistics, unique to this guide, notes how to express confidence intervals, confirms that the word Student in Student t test is capitalized (sorry, but this text editor on Amazon.com does not display the italic t), provides a list of statistical symbols and abbreviations, and offers valuable tips about displaying equations. And those examples barely hint at the wealth of information here.
A final section on technical information provides a thumbnail guide to good layout and design of printed materials, worthy sets both of copyediting marks and proofreading marks (which are no doubt often photocopied and posted in a visible location), an excellent primer on how to edit hard copy, and a glossary of publishing terms.
If you are a medical writer or editor, odds are that you already either have a copy of this guide or you borrow one from a colleague. If you are an aspiring medical communicator, you will need your own copy so you can mark in it, attach tabs, and leave open on your desk.
thank you cheryl ýverson for that work.......2000-05-17
I read the book , I feel that work is very nice ,and I give that 5 star ,
I recommend it for all medical writers.......2000-03-27
I really liked this book. I was searching for such a useful manual for a long time, and at last found it! It is not only helpful and authorative but also written in a very user-friendly fashion. All those who are involved in medical writing can learn from (and perhaps enjoy) this book. Go on and take a look at it before starting to write your next piece!
Average customer rating:
- Not Bad - a little dated, but better than most
- Very good introduction to the subject.
- Down to earth, well versed material. Very good reading.
- Great! But update!
- Buy this book if you plan to convert a car to electric
|
Build Your Own Electric Vehicle
Bob Brant
Manufacturer: McGraw-Hill/TAB Electronics
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Similar Items:
-
Convert It!
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Electric Motors and Control Techniques
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Plug-in Hybrids: The Cars That Will Recharge America
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Electric Vehicle Technology Explained
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Who Killed the Electric Car?
ASIN: 0830642315 |
Book Description
Electric vehicles have many advantages over their gas-powered counterparts. They're ecologically sound, much cheaper to operate, and require almost no routine maintenance. Drivers can enjoy the clean-running convenience and economy of an electric vehicle for as much as it costs to buy a new car. This illustrated guide explains step by step how to build an inexpensive EV from a kit or convert an existing internal combustion engine. Build Your Own Electric Car begins with an informative history of electric vehicles, current international advances in EV technology, and a look ahead at the future of EV development. Then, author Bob Brant gives a building-block description of each EV component-motor, drive train, controllers, power supplies, chargers, and chassis-and how to put them all together to make a working vehicle. He also gives valuable advice on where to find affordable EV components and systems, how to get the most out of EV driving and ownership, and how to make the best buy, build, and conversion tradeoffs.
Customer Reviews:
Not Bad - a little dated, but better than most.......2007-07-30
Compared to my other review on the book: "Convert It.", this book is much better - at least it's a real "paperback"! The material is more up to date, however it is still somewhat dated. The newer controller chips available, tranformer technologies and battery technologies are described in a forward looking way... however these items are now easily available - so the book doesn't address them very well, they weren't reality at the time. Still a good read to get a comparison of different concepts. Your money might be better spent doing research on the pricey, but high tech Tesla Motors car. There is 2007 technology at work!
Very good introduction to the subject........2007-05-30
If you're not already sold on why you should consider an electric car, this book should help. It covers the pros/cons of buying, building or converting. Before you consider converting a car to be electric, read this book. I suspect spending a little now for knowledge might save a lot later when it comes to buying stuff!
Down to earth, well versed material. Very good reading........2007-03-07
No matter if you just want to learn a little more about EV technology or consideting to build your own Electric Car, this book will give you a wealth of information on all sorts of EV related topics. The book starts with EV history, then goes into EV practicality, then onto currently (well in 80's) available off the shelf technology, vehicle design, physics and aero dynamic principles and finally you get a walk through an actual EV conversion process. I like this book for the way it's formed and the way it flows. The author writes in plain language with plenty of advise and tips. Everything is simple, just like an EV is such a simple machine at it's core. After reading this book, you will get a clear picture where technology stands with EVs, why Internal combustion engine dominated our means of transport and finally how to desing and construct your own EV. Overall great book. One drawback however, this book is written in 80' and has a lot of hopes in it, which is sad to read at times. Like when author talks about newly developed prototype of GM Impact (later renamed EV1) the author puts high hopes for this progect, yet we all know what happened to this effort. You will want to read "Convert it" by Michael Brown after reading this book.
Great! But update!.......2007-01-18
I'm reading this book again and again before I build my own. The info is timeless, but I know the world of EV has changed in 15 years.
Buy this book if you plan to convert a car to electric.......2006-10-23
The title says it all really.
Look this book is somewhat dated, and half the book seems devoted more to theoretical graphs and charts, facts and figures and the like, plus arguing why we *need* to switch to electric vehicles for city use.
However, having said that, it's well produced and you get 300 plus pages for less than US $ 14. (almost "double the book for half the price" compared to some others) This book is worth every penny and then some.
The contacts pages, (pages and pages of them) pre-dates the internet boom so has NO useful urls or email addresses. However with the many names and snail-mail addresses you could probably track businesses down easily enough (plus I'm a guessin' they still have the same phone numbers ! ).
I would look forward, at some future date, to an updated revised edition of this book being published
Until that happens, (if ever) I'd have no hesitation recommending this as one of the several texts that any novice car converter should read before starting their first conversion project.
Catherine, Outback Western Australia.
Book Description
A clear and insightful guide to the art of pitching.
Customer Reviews:
Confusing.......2004-09-17
Just trying to make up a catchy paragraph for each letter of the alphabet does not amount to much. You may get a few throw away one liners from this book, but confusion is assured.
A wonderfully wise and inspirational book.......2001-08-31
This is a really beautiful book to read. It is a must for all pitchers and their coaches. But it is more than that because it is also about life in general though especially relevant to anyone who loves baseball. It is about being philosophical about our failures and being courageous enough to go out to win in the face of them. In that sense anyone who reads this book will feel a little wiser about life both on and perhaps also off-field regardless of whether they are a baseball player or not.
A wonderful book, but a TOOL that should be USED.......2000-09-04
Noooooo !! Don't let the book aside because it seems to be a usual or boring ABC dictionnary. Take your time to look at the content. The paragraphs are linked together with a lot of callbacks. It really forms a great GLOBAL mental APPROACH to the act of pitching and not only a sum of psychological analyses. This book is mainly descriptive, based on experience and examples and that can repulse some people. However if you have the commitment to go further reading, you will profit from the KEY POINTS and PRACTICAL ADVISES given at the end of each paragraph. Put these tips into your practice program progressively, learn them, try them, adapt them, get feedback down the line and adjust. If not used, this reference will be wasted and will only remain a good book that you have read on the sofa. It is said "Every player and coach will HAVE one". Even if it is highly interesting only reading it, I hope that every player and coach will USE it to complement its program in the bullpen. It will be hard to write a better book on the subject before a long time.
Exactly what pitching is meant to be.......2000-02-23
This book gives exactly what is needed to pitchers who have not explored their craft to the fullest. This book gives you, the pitcher, the opportunity to not only get better, but to become a professional at the game you love.
College Coach Finds Book Helpful.......1999-12-17
I am an assistant coach at the University of Virginia and love Dorfman's work (see The Mental Game of Baseball). The information he provides in this book allows pitchers to take control of their performance. So often, players work hard, but cannot figure out why they don't perform better. This book shares the experience of a person who has actually taught major league pitchers how to perform near the highest level that their ability allows. It is well-written and a must for any high school (and up) pitcher who truly wants to find out how good he can be (that is - he is willing to pay the price of hard work for success on and off the field).
Product Description
The ability to save lives in war, conflicts, and humanitarian interventions requires sophisticated skills above and beyond first aid. Todays Combat Medic must be an expert in emergency care, force health protection, limited primary care, and warrior skills. The Combat Medic Field Reference provides easy access to essential information on triage, treatment, and US Army procedures. This handy pocket-sized reference features waterproof pages for making temporary or permanent notes.
Customer Reviews:
Full of valuable information.......2007-03-14
Purchased for my husband... He said it is full of valuable information, a must have for any combat medic's library.
Combat Medic Field Reference.......2007-01-18
Well laid out. Has the information a 68W or other service medics/corpsmen will need after he/she leaves school. I wish I'd had this for my medics while I was in Iraq. Good reviews of trauma care and also a great section on sickcall complaints and basic treatments. Casey did a great job of putting this all together.
Perfect for the new Corpsman or medic.......2006-12-27
I cannot recommend this enough as the 1st book any junior Corpsman/medic purchase. The material is well written and easy to understand. I have spent 7+ years with Marine infantry battalions and have to say this is the best reference out there for the new guy. A good book.
Outstanding reference for todays combat medic. .......2006-03-11
I have always looked for a all inclusive reference and now i have found it in this book it is extremely up to date and very relavant and you can tell it was written for medics by medics
A very informative book.......2005-11-15
I just got the book this past week, but so far I'm impressed with it. It's small enough to place in a ALICE type back pack( and in your BDU trouser pockets). The water-proof pages is of course a plus to have in the field.
Hoo-ah!
Book Description
Offering guidance for all aspects of submitting, tracing, appealing, and transmitting claims for today's full range of health plans, this essential reference streamlines administrative procedures and increases office efficiency during the insurance billing process. The 9th edition has been completely updated to include the latest information on essential topics such as the HIPAA regulations, diagnostic coding, procedural coding, office and insurance collection strategies, Medicare, and more. In addition, this trusted resource of choice for medical insurance specialists is now printed in full color and contains a CD-ROM that features Altapoint software that simulates the billing process and provides "real world" experience.
Customer Reviews:
insurance handbook for the medical office.......2006-01-26
I was very disappointed in the 9th revision. Although the HIPAA compliance and e-commerce sections have been updated, the material in the workbook is exactly the same. That includes all the same editing errors from the last edition. I spend hours of my time "re-writing" these editions when they should be correct at publication. The same ICD-9 and CPT errors are still there. I am seriously thinking of changing books for my school.
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