The Sage Handbook of Qualitative Research

The Sage Handbook of Qualitative Research
Average customer rating:

Critical book for research design

excellent

Excelente

A compendium of qualitative research: Absolute gold!

It never leaves my desk

The Sage Handbook of Qualitative Research
Norman K. Denzin
Manufacturer: Sage Publications
ProductGroup: Book
Binding: Hardcover

General | Social Sciences | Nonfiction | Subjects | Books
Research | Social Sciences | Nonfiction | Subjects | Books
General | Sociology | Social Sciences | Nonfiction | Subjects | Books
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ASIN: 0761927573

Book Description

The SAGE Handbook of Qualitative Research, Third Edition, represents the state of the art for the theory and practice of qualitative inquiry. Built on the foundations of the landmark First and Second Editions (1994, 2000), the Third Edition moves qualitative research boldly into the 21st century. The editors and authors ask how the practices of qualitative inquiry can be used to address issues of social justice in this new century.

As with the Second Edition, the Third Edition represents virtually a new handbook. There are 14 totally new topics not touched upon in previous editions, including, among others, indigenous research, institutional review boards and human subject research, critical and performance ethnography, arts-based inquiry, narrative inquiry, Foucault, the ethics and strategies of on-line research, cultural and investigative poetics, and the politics of evaluation.Â More thanÂ half of the 45 chapters are written by authors new to the Handbook. Returning authors have thoroughly revised and updated their chapters. The organization is clear and sensible, moving from the general to the specific and from the past to the present and the future.

The SAGE Handbook of Qualitative Research is far-reaching and comprehensive, featuring a virtual "Who's Who" in the human sciences. It is an absolutely essential text for any scholar interested in the art, science, and practice of qualitative research, as well as a critical resource for all academic and public libraries.

Praise for Previous Editions

â€œThis book is a must for anyone teaching, or wishing to better understand, qualitative research. This handbook is destined to be a classic text in the field of qualitative research that belongs on every studentâ€™s and researcherâ€™s bookshelf.â€
â€”HARVARD EDUCATIONAL REVIEW

â€œThis may well be â€~the one book on qualitative researchâ€™ that one would want to take â€~to a desert island,â€™ as the editors hope.â€
â€”JOURNAL OF CONTEMPORARY ETHNOGRAPHY

Customer Reviews:

Critical book for research design.......2006-10-08

This was a required text for one of my graduate Professional Communication classes. If I lost it, I would have to buy another one because it's that good. And these text books are expensive. My professors have entire libraries at their disposal, and they chose this particular book for one of their courses. 'nuff said.

excellent.......2006-09-05

The contents are a little complex but comprehensive. It is a perfect book for my academic research.

Excelente.......2006-01-30

Es como una Biblia para los investigadores que quieren aprender sobre la investigación cualitativa

A compendium of qualitative research: Absolute gold!.......2004-08-22

I bumped on to this book accidentally in a library while seeking for a book on qualitative research. Being a novice in qualitative research I spend the next week reading it everyday to get my first glimps into what qualitative research is. It is absolute gold for two reasons:
- It content is topical and up todate. Even for a beginner it is absolutely readable. The content is not lost in academic jargons but simple everyday English.
- The detailed bibliography speaks for itself and what is more it is given after every section. It allows the researcher to find more information elsewhere.

I have decided that it is a book one should own in his or her private library.

Thank you.

Odwora Jaki

Johannesburg.

It never leaves my desk.......2003-03-17

While it seems like a large chunk of change, this book is worth every penny. Ever since I've purchased it, many of my colleagues (I'm a social scientist at KU) ask to borrow it, but I never let it go. Just about any question I have about qualitative research can be answered, to some degree, with this book. What's more, even in some of the more controversial areas of qualitative research the book points to other readings that may shed light on alternate perspectives.

Book Description

Emphasizing the practical application of control systems engineering, the new Fourth Edition shows how to analyze and design real-world feedback control systems. Readers learn how to create control systems that support today's advanced technology and apply the latest computer methods to the analysis and design of control systems.
* A methodology with clearly defined steps is presented for each type of design problem.
* Continuous design examples give a realistic view of each stage in the control systems design process.
* A complete tutorial on using MATLAB Version 5 in designing control systems prepares readers to use this important software tool.

Customer Reviews:

Great.......2007-07-13

Very complimentary to the main text if you are actually trying to learn and have the time and energy to go over more examples.

This book is lacking .......2007-02-26

I do not recomend this book because the author gives poor explanations. In chapter 5, he explains steady state error for unity feed back HORRIBLY. He says the value of c(t) must be infinite or nonzero, but doesnt bother to show why. This book needs more work making concepts clearer and making less assumptions.

Its not all bad, but its not 5 stars everyone else has given it. I have read good textbooks, this isnt one of them.

Great Text!!.......2005-12-11

As a student in control systems engineering, I found this text to be very valuable (I had the 3rd Edition then). As an engineer, I found it to be my everyday reference. A few years back, I jumped ship from the engineering field and have obtained a PhD in another field of science and to my surprise, I still reference this text today. Great Text!! Dorf and Bishop is not bad but Nise takes first place.

Best Book for understanding the fundamentals of Control Systems.......2005-10-28

Norman Nise has done a great job with this book.This book is a first hand guide for beginners who have absolutely no knowledge of Control Systems and its purposes. The book with its details of each methodology & its purposes gives an indepth view of the subject. This is excellent tool for beginners (for understanding the fundamentals) and gradually upgrading to a better level by able to design systems. The Skill Assessment Exercises are able to bring out the key techniques to solve any problem. A must buy for all people interested in Control Systems Engineering and looking for a book where fundamentals can be cleared.

Very well written but a bit too "Mickey Mouse".......2005-10-06

For an applied math (and physics, to an extent) text, it is surprisingly interesting! The chapters are pretty easy reads but the coverage is thorough. In fact, it's too thorough at times. Nise has a little habit of taking a relatively simple concept and beating it to death. However, this is a good thing if you're a slow learner.

My one complaint is the "Mickey Mouse" factor. The problems are just too simple on the whole. I enjoy simple problems, but there aren't enough challenging ones. Even the long "practical" problems are generally pretty easy. Even so, the use of MATLAB in many of the problems is excellent.

A great feedback and control systems book. I highly recommend it.

Commercial Real Estate Analysis and Investments (with CD-ROM)

Average customer rating:

Solid Book
Commercial Real Estate Analysis and Investments (with CD-ROM)
You better KNOW you care about commercial real estate
Review by Steve Vornea
Astonishingly good book

Commercial Real Estate Analysis and Investments (with CD-ROM)
David M. Geltner , Norman G. Miller , Jim Clayton , and Piet Eichholtz
Manufacturer: South-Western Educational Pub
ProductGroup: Book
Binding: Hardcover

General | Popular Economics | Business & Investing | Subjects | Books

General | Business & Investing | Subjects | Books

General | Real Estate | Business & Investing | Subjects | Books

Investments | Real Estate | Business & Investing | Subjects | Books

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The Site Book : A Field Guide to Commercial Real Estate Evaluation (Mesa Professional Development Series)

ASIN: 0324305486

Book Description

The well-known and respected authorship team of Geltner and Miller bring you a new edition of what has become the undisputed and authoritative resource on commercial real estate investment. Streamlined and completely updated with expanded coverage of corporate and international real estate investment, this upper-level text presents the essential concepts, principles and tools for the analysis of commercial real estate (income producing) from an investment perspective. This new book continues to integrate relevant aspects of urban and financial economics to provide users with a fundamental analytical understanding and application of real estate investments Â- now using ARGUS software. Contributing author Piet Eichholtz from the University of Maasstricht contributes an entire chapter that explores international real estate investments, both opportunistically and structurally, by outlining elements for developing and implementing real estate investments successfully abroad. Jim Clayton from the University of Cincinnati thoroughly revised and updated the finance coverage and real-life applications throughout. Geltner and Miller enhance their pedagogy by adding in a discussion of the real options application to real estate development and streamlining the discussion of data returns.

Customer Reviews:

Solid Book .......2007-08-29

This book is really serious. It gives you data sets, a massive amount of study questions with solutions and sample programs (Argus & Crystal Ball--which is used for probability). This book is like the bible. It goes from simple real estate i.e buy low & sell high all the way to mortgage backed securities, options and derivatives. After reading the book you will know more than most executives.

It may not be for those that are more into urban planning or construction management, but if you need and want a book that blends real estate with the capital markets this is the one.I highly recommend it.

Commercial Real Estate Analysis and Investments (with CD-ROM).......2007-05-29

Just everything okay, considering it had to be shipped from the US to the UK, arrived even earlier than some of the books I ordered same time from UK suppliers.
Small unsubstantial damage on cover of book though, probably caused by transport.

You better KNOW you care about commercial real estate.......2007-03-23

Commercial real estate is not for the faint of heart. I have been in residential real estate for a while and have on several occasions dealt with commercial real estate folks and issues surrounding it.

On the plus side, if you are looking for an exhaustive source of information on evaluating commercial real estate, you have arrived. This volume is going to give you all the information you need to analyze any situation to death. Perhaps to the point that small bits of brain dribble out your ear.

If your a dabbler... or someone who has thought, "Gee... I wonder if commercial real estate would be interesting to get into?" then this is NOT the place for you to start that journey of self discovery.

There are much smaller, shorter, lighter more digestible books out there on the subject that will give you a feel for what you might be getting into.

So, if you are someone already knee deep in commercial real estate, or someone deadly serious about being able to really analyze commercial properties, then this one is for you.

Review by Steve Vornea.......2006-12-11

This primer is ideal for the mid-level investor, or more sophisticated individual investor, lender, portfolio manager, or asset manager. Integrates the frontier financial economics into real estate and capital markets. It is an objective and in-depth book with a great deal of content.

Steven Harry Vornea

Astonishingly good book.......2006-06-14

This is an astonishingly good book, which integrates the best real estate research over the past decade into a practical textbook. It is pitched at masters level and is not recommended for people starting out their study of real estate.

Fire Officer's Handbook Of Tactics (3rd Edition)

Average customer rating:

Practical and worthwhile, even if you aren't a member of the FDNY
Very informative!
Good Book for Rook or Vet
excellent resource
The New Essentials

Fire Officer's Handbook Of Tactics (3rd Edition)
John Norman
Manufacturer: Fire Engineering Books & Videos
ProductGroup: Book
Binding: Hardcover

General | Science | Subjects | Books

Firefighting & Prevention | Civil Service | Professional & Technical | Subjects | Books

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Company Officer

ASIN: 159370061X
Release Date: 2005-05-01

Book Description

Modern firefighting is a continually evolving science. New technologies are constantly being applied to the fire service, both from within and without. In the latest edition of this perennial favorite, author John Norman examines these new technologies and how they affect fireground tactics. He also details the new role firefighters play in homeland security. What is offered here is a guide for the firefighter and the fire officer who, having learned the basic mechanics of the trade, are now looking for specific methods for handling specific situations.

Customer Reviews:

Practical and worthwhile, even if you aren't a member of the FDNY.......2007-04-08

It is widely discussed in fire service circles that this text is an amalgom of FDNY tactical bulletins and other internal documents, such as Ladders 3 and Ladders 4. If so, it offers useful information for fire problems most of us routinely encounter. The 3rd edition has hideously tiny print and is over run by wordiness, but does have additional chapters on WMD issues as well as townhouse/garden apartment fires. There is new text intersprised all through out the book. Norman is a tough read - passive voice, run on sentences and double negatives - but the material is still worth digging through. And hey, the bulding classification codes from the 1st and 2nd editions got corrected.
A must for any working firefighter.

Very informative!.......2007-03-17

I found this book to be very informative. It helps answer the "what if this happens" questions that every firefighter ponders when they have time to reflect. I definitely recommend picking up this book whether you are an actual officer or firefighter.

Good Book for Rook or Vet.......2007-02-10

I bought this as a text for a class but I'm finding it very thorough and easy to follow with tons of good info.

excellent resource.......2006-04-11

This book is full of valuable information, and has helped to fill in some gaps in my understanding of certain firefighting tactics that I simply have not learned in my five years in the fire service. This book simply has more valuable, pertinent information than any other fire/rescue text I have ever read. Incredible!

The books only flaw is the photos are of very poor quality.

It is full of a great wealth of knowledge and insight. Awesome text, very easy, interesting read.

I highly recommend this book.

The New Essentials.......2002-11-16

This is quite possibly the finest tactical instruction manual on the market. Despite regional variences in tactics, this book will expand your understanding of your current SOP's and allow you to try something new with a proven record. Masterfully written and not the boring text you're used to in textbooks. This is a must read for anyone wishing to advance in the fire service...truly a new essential.

The Brain That Changes Itself: Stories of Personal Triumph from the Frontiers of Brain Science (James H. Silberman Books)

Average customer rating:

Interesting book and information
Very interesting
Superb writing on a complex and fascinating subject
Great and easy to read
When Change is Possible - Miracles Can Happen

The Brain That Changes Itself: Stories of Personal Triumph from the Frontiers of Brain Science (James H. Silberman Books)
Norman Doidge
Manufacturer: Viking Adult
ProductGroup: Book
Binding: Hardcover

Neuropsychology | Psychology & Counseling | Health, Mind & Body | Subjects | Books

History of Science | History & Philosophy | Science | Subjects | Books

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Train Your Mind, Change Your Brain: How a New Science Reveals Our Extraordinary Potential to Transform Ourselves
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ASIN: 067003830X
Release Date: 2007-03-15

Book Description

An astonishing new science called neuroplasticity is overthrowing the centuries-old notion that the human brain is immutable. Psychiatrist and psychoanalyst, Norman Doidge, M.D., traveled the country to meet both the brilliant scientists championing neuroplasticity and the people whose lives theyÂ've transformedÂ—people whose mental limitations or brain damage were seen as unalterable. We see a woman born with half a brain that rewired itself to work as a whole, blind people who learn to see, learning disorders cured, IQs raised, aging brains rejuvenated, stroke patients learning to speak, children with cerebral palsy learning to move with more grace, depression and anxiety disorders successfully treated, and lifelong character traits changed. Using these marvelous stories to probe mysteries of the body, emotion, love, sex, culture, and education, Dr. Doidge has written an immensely moving, inspiring book that will permanently alter the way we look at our brains, human nature, and human potential.

Customer Reviews:

Interesting book and information.......2007-10-14

It was just what I am looking for and glad I got it. Excellent condition and delivered in a timely fashion.

Very interesting.......2007-10-05

Although this book gives a lot of valuable information, you will have to wade through the usual psychological jargon.

Superb writing on a complex and fascinating subject.......2007-09-12

What a fantastic and absorbing subject, so very well explained and defended by the author.

I believe this book to be a must read for everyone interested in, or subject to, some of the strange and intricate brain disorders we see developing and spreading in Amercian society.

Doctor Doidge has done an excellent job in brining this material to life while breaking down a complex subject into a highly readable format.

Great and easy to read.......2007-09-02

One of the best "brain" books out there.

Each chapter introduces it's own seperated brain related topic. Felt like I read many book--for my many interests, this is a good thing.

As an educator this helps explains many different behaviors and learning styles.

I have recomm this book to many.

When Change is Possible - Miracles Can Happen.......2007-08-27

If you're like me - a rank amateur in the field of brain science - you'll find that Dr. Doidge has authored an interesting and compelling text to explain the science of neuroplasticity. More importantly, you'll discover the implications of the "new" discoveries that show that the human brain is malleable throughout our lifetime.

While I sometimes got lost in the details, Dr. Doidge provided enough easy to understand nuggets to allow me to grasp that the science of neuroplasticity has life altering applicability to all human beings. The text provides many stories of personal triumph that could be seen as unimaginable miracles to those who have no background in this exciting science. The stories have not only been useful in my own life, they have shown themselves to be useful to others as I share these exciting discoveries with friends who have children who struggle with similar stories as those depicted in the text.

I would not classify this text in the self-help genre. It is a detailed exploration of the brains ability to change itself and it prepares the reader with sufficient knowledge and encouragement to seek solutions that just a few years ago were thought to be the stuff of miracles.

Ethical Theory and Business, Seventh Edition

Average customer rating:

Biased, but a good primer on business ethics
A Critical Compendium
A Good Anthology
In Defense of Beauchamp and Bowie
This Book is Whack!!!

Ethical Theory and Business, Seventh Edition
Tom L. Beauchamp , and Norman E. Bowie
Manufacturer: Prentice Hall
ProductGroup: Book
Binding: Paperback

General | Business & Investing | Subjects | Books

Consumer Behavior | Marketing & Sales | Business & Investing | Subjects | Books

Ethics | Business Life | Business & Investing | Subjects | Books

Ethics & Morality | Philosophy | Nonfiction | Subjects | Books

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ASIN: 0131116320

Book Description

This book presents a comprehensive anthology of readings, legal perspectives, and cases in ethics in business. Contrasting business ethics approaches, Regulation of business, Performance Monitoring. Genetic testing and screening. Third world issues. Federal sentencing guidelines. Ideal for business professionals interested in reviewing ethical issues in business.

Customer Reviews:

Biased, but a good primer on business ethics.......2006-02-24

This book is a good primer on business ethics, and it would be even better if the writer / editors hadn't shown their bias with their selections of included material.

Business ethics theories evolve, just like any other social phenomenon; however, just because a theory is new doesn't make it right. Especially in an ethics book! The authors are clearly biased against big business, against small government, and against "shareholder management" theory.

Does this make them right or wrong? No. The only "wrong" committed is the bias itself.

As you read this book, just keep your critical thinking skills sharp and your eyes open.

A Critical Compendium.......2002-07-20

This book is a critical reader, and it's probably the most highly used text in business ethics today. Those who reviewed this book negatively sound like people looking for a fun, non-academic overview of the field. If so, this book isn't it. These are articles published in top academic journals, edited for readability, by scholars who are addressing the fundamental issues in a wide range of topics. It's meant to expose the span of the field and still give students (not light readers) exposure to contemporary literature that touches on the most salient points. It's meant to be a starting point to deeper research in any given topic. As such, the book is a complete success. B & B do a great job (here as in other ethics compendiums) of providing a framework that makes it easy for a professor to expose her students to the field in one swoop. They do a fine editorial job, stripping the articles of padding, and they work hard to keep the offerings up to date (passing on older articles that are superceded by fresh insights that touch on contemporary challenges and technologies; look for something relating to the corporate scandals of this last year in the next edition). If you are a student looking for an overview on business ethics, this book is the correct starting point. If you are someone looking for light reading about corporate corruption, with illustrations and full-color photos, stick to People magazine.

A Good Anthology.......2001-06-23

I really enjoyed this anthology, especially the section on sexual harassment. Some of the subjects were hard going, but, it was a good introduction to business ethics.

In Defense of Beauchamp and Bowie.......2001-06-17

I teach business ethics at the college level, and have found Ethical Theory and Business to be very helpful. Basically, B and B attempt to do three things, or so it seems to me. First, they offer an introductory essay, covering some of the main distinctions in both meta-ethics (e. g. whether morality is objective or subjective) and normative ethics. This essay is the weakest part of the book, I think, because they seem to offer caracatures of most relativist leaning views (e. g. egoism), and do not adequately criticize Kantian moral philosophy. But even so, the essay does explain many useful distinctions in philosophical ethical thought. Second, B and B offer both classic readings in Business Ethics (e. g. Milton Friedman), as well as really up to date readings, by many of the leaders in the field (e. g. R. Edward Freeman). This is quite a good selection of readings, although they have omitted a few classic essays (like Galbraith's 'The Dependence Effect'), and a few subjects which might have been useful, such as the question of whether one can attribute moral agency to corporations at all. Even so, B and B include more than any course in Business Ethics could cover. Third, B and B provide a Web site with excersizes and instructor aids. Depending on how much one uses the Web, this may be helpful too. So generally speaking, although no anthology is perfect, Beauchamp and Bowie have put together an admirable collection. There is a seventh edition coming out soon. Perhaps that one will be as good as this one.

This Book is Whack!!!.......2001-05-11

Ethical Theory and Business by Beauchamp & Bowie is the worst academic book I have ever been required to read. I agree with the reader from Minnesota that this book is very dry and boring and if I could give this book zero stars I would. All of the chapters in the book do not flow together very well since this book is very unorganized and is nothing more than a collection of narrative articles. The book does not have an index or any illustrations in it and the companion website to the book [stinks]. I do not think I learned anything about business ethics from reading this book nor did I find the information in it helpful for me in my life. After I finished reading this book, I felt like throwing it away, but instead I sold mine back to the bookstore. So if you want to learn about business ethics and are not required to purchase this book for a class, do not purchase this book.

Theoretical Models and Processes of Reading

Average customer rating:

Theoretical Models and Processes of Reading

Manufacturer: International Reading Association
ProductGroup: Book
Binding: Paperback

Literacy | Books & Reading | Literature & Fiction | Subjects | Books

General | Education | Nonfiction | Subjects | Books

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Arts & Photography | Qualifying Textbooks - Fall 2007 | Stores | Books

Literature & Fiction | Qualifying Textbooks - Fall 2007 | Stores | Books

Nonfiction | Qualifying Textbooks - Fall 2007 | Stores | Books

Reference | Qualifying Textbooks - Fall 2007 | Stores | Books
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Handbook of Reading Research Volume 3 (Handbook of Reading Research)
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What Research Has to Say About Reading Instruction

ASIN: 0872075028

Book Description

The fifth edition of this landmark reference continues the tradition of offering the highest quality research and representing the best scholarship in the field. The selected pieces, 70% of which are new to this edition, will help educators develop an understanding of reading and literacy research and the ability to apply that understanding in generating new research and informing instructional decision making.

The volume is organized into the following sections:
Perspectives on Literacy Research and Its Application: Viewing the Past, Envisioning the Future
Processes of Reading and Literacy
Models of Reading and Writing Processes
Literacy's New Horizons: An Emerging Agenda for Tomorrow's Research and Practice

Although pieces from past editions of Theoretical Models and Processes of Reading have been retained, the editors highlight more recent works that reflect new findings and promising directions in the field. Section One contextualizes the fifth edition in today's rapidly changing literacy scene. Section Two emphasizes the role that sociocognition and literacy development play in reading processes, provides a catalog of key factors influencing the acquisition and mastery of reading processes, and explores the role of teaching and tutoring in literacy development. Section Three presents models that represent markedly different reading and writing theories. Section Four focuses on literacy's future potential to develop insights into reading processes, instruction, technology, and educational policy.

Questions for Reflection accompany each section to assist readers in transforming their current knowledge base through discussion and deeper thinking about theory, research, and instruction. Plus, a supplementary CD includes a number of other classic and recent research pieces to enrich readers' understanding of the selections in this updated volume.

Theoretical Models and Processes of Reading, Fifth Edition, is an invaluable resource for teacher educators, curriculum and administrative leaders, graduate students, and researchers in their efforts to help individuals learn to read and understand language.

Improvement Guide: A Practical Approach to Enhancing Organizational Performance (JOSSEY-BASS BUSINESS & MANAGEMENT SERIES)
Average customer rating:

Very helpful. One omission distresses me.

I just read the Philippy review...

Shallow and Pedantic

The Improvement Guide

A must read for all Black Belts

Improvement Guide: A Practical Approach to Enhancing Organizational Performance (JOSSEY-BASS BUSINESS & MANAGEMENT SERIES)
Gerald J. Langley , and Clifford L. Norman
Manufacturer: Jossey-Bass Publishers
ProductGroup: Book
Binding: Hardcover

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ASIN: 0787902578

Book Description

Improve quality and productivity in most any organization

Based on W. Edwards Deming's model, this guide offers an integrated approach to testing and improvement?one that is designed to deliver quick and substantial results. Using simple stories to illustrate core ideas, the authors?all active consultants?introduce a new, flexible model for improving quality and productivity in diverse settings. They draw from research conducted in a variety of areas?manufacturing, government, and schools?to present a practical tool kit of ideas, examples, and applications. What's more, they've included a Resource Guide to Change Concepts so even beginners can utilize the tested techniques of some of the world's most experienced practitioners.

Customer Reviews:

Very helpful. One omission distresses me........2007-06-09

Clear, practical, and empowering. The authors are ambivalent on whether or not they will keep the focus on business operations; from the start they're keen to promote to a fully generic application, but the examples veer to and away from the business world, finally settling there a bit awkwardly.

The Change Concepts index near the end is a great idea, but the scope is confused along the lines I've already cited, and you might feel stuck in the QC department by the time you get through it. That's a bit of a shame, because one wonders if the challenges so elegantly met by the improvement model couldn't be cast in a more universal mode. (One also realizes one doesn't have the time to pursue this thought to fruition.) More pertinently, I'm trying to learn business process engineering, and it's easy to see a list dedicated to that discipline would be different. So despite the book's opening claims to a generic application, I felt stranded in one small tributary of the mighty River Improvement.

Nonetheless, I feel enabled by the book to succeed in my company where others have failed. It's so easy now to see how attempted improvements went wrong, through poor planning or inappropriate opening scope or simply through a failure to acknowledge real benefits when they happened. These pitfalls can be avoided, and the book shows how.

Now, I will mention an important omission. In my workplace I have to test and pilot and implement changes that are complex because a single change has no effect -- rather, two or more changes must be made at the same time, because they are mutually contingent. Management is not sure about A, nor about B. I would like to test A and get a decision, and I would like to treat B as a separate decision path. But they depend on each other, so things aren't so simple. (This is a point where Darwin's theory of cumulative biological mutation fails, if you care to know.) A mechanic troubleshooting your car's ignition system could give you concrete examples, but unfortunately, I couldn't find any in this book. My sense of empowerment has suffered correspondingly.

I just read the Philippy review..........2007-05-16

...and feel compelled to write in response. I must say it is hard to believe that Mr. Philippy and I are looking at the same book. I wrote an extensive review of this book already some time ago (it is listed below) and still feel the same way, even stronger. The Improvement Guide has continued to be, for me and my students/clients/mentees the "here's how" of Dr. W. Edwards Deming's philosophy. I am at a loss to find any hint of self-promotion of the authors in the book, save what one could reasonably infer about the competency and knowledge of the authors given the wealth of useful, in depth examples it contains. These could only come from deep knowledge of the theory and extensive successful experience in its practice. This book is as devoid of self-aggrandizement as any I have ever read.

I take considerable comfort from the fact that given the principles exemplified by the book, it is unlikely that the authors will over-react and over-adjust their professional aims in response to a single review, and will instead continue the fine work that has been done in this volume. My only question is, will there be a second edition? I would love to see it. In tenor and tone, I for one hope that it is exactly like this one....

David Wayne
[...]

Shallow and Pedantic.......2007-01-22

I should qualify this review by stating that I am not an expert on the subject of improvement. This book will not make you or even guide you to expertise. The only shining concept within the book, PDSA, is a great format for structuring improvement within a company, but could have been summed up successfully in 20 pages or less. BOOKS SHOULD NOT SPEND A SIGNIFICANT PORTION OF THEIR VOLUME ADVERTISING THEMSELVES!

The Improvement Guide.......2006-03-11

A very clear update of performance improvement process for business. Can be used as an introduction to the concept for newly trained staff and an everyday reference for those working on real projects.

A must read for all Black Belts.......2002-08-13

This is a very practical and powerful guide for improvement.

1. The first revelation this book brings is: improvement is a change. From this viewpoint, the fundamental questions faced by the improver (e.g. Green Belts and Black Belts) are:

(1) What are we trying to accomplish? (Define phase)
(2) How will we know if a change will result in an improvement? (What are the key Y's?)
(3) What changes can we make that will result in improvement?
(What are the key X's and their settings to affect Y's)
Appropriate tools from `6-sigma' tool sets can be used to seek answers to (2) and (3).

2. The Guide emphasizes testing a change in small scale before full implementation so we can learn and improve the proposed change using the Plan-Do-Study-Act cycle. This significantly improves our typical `trial-and-error' approach.

3. The Guide classifies improvement into 3 categories:
(1) Eliminate Quality Problems (the aim of many `6-sigma' projects)
(2) Reduce Costs while maintaining or improving quality (the goal of many internally focused improvement efforts)
(3) Expanding Customer Expectations
Specific advises and examples are presented for each of these categories.

4. Best of all is a list of 70 Change Concepts categorized under 9 sessions, e.g. standardization under Manage Variation, Synchronize under Improve Work Flow.
Using these change concepts can significantly reduce the time to develop the specific changes.

Book Description

The third edition of this best-selling comprehensive introduction to servicing medium-heavy duty trucks has been significantly updated and expanded. Coverage added includes twelve new or expanded chapters, including a comprehensive introduction to electricity and electronics, the latest on electronic automatic transmissions, updated braking systems including ABS, and completely revised chapters on air-conditioning to make it compliant with today's standards. In addition to the revisions to the book, there is now a comprehensive support package including an all new workbook featuring numerous and practical job-sheets for lab activities.

Customer Reviews:

heavy duty truck systems.......2005-07-29

this the 1st time me using this site so i don't have much to say, but i like what i need.i think its nice book for who just start how to work in shop or people who like to work with truck

A great introduction to heavy-duty truck systems.......2000-12-04

We used this book in our diesel technician class. The book gives you an excellent introduction to every aspect of a heavy-duty truck. I usually shy away from books written by more than one author because of lack of continuity or overcoverage in certain areas. In the case of this book, the authors have done a fantasic job of explaining the topics without any assumptions. The book does a good job in covering cluthes, standard transmission, torque converters, drive shafts, axles, and automatic transmissions. On the subject of brakes, I recommend Delmar's "Today's Technician: Medium/Heavy Duty Truck Brakes." If your thinking of buying a book on this subject matter, you can't go wrong with this selection. Be aware that a third edition has been released.

heavy duty truck.......2000-04-20

I am an ASE CERTIFIED TRUCK TECHNICIAN AND FOUND THIS TITLE TO BE REALLY HELPFUL IN MY REVIEWS FOR THE TES

heavy duty truck systems by ian andrew norman.......1999-03-12

i am asking about this book..when will you have a new book on this name calld heavy duty truck systems and can i get it... chris j coombes

heavy duty truck systems by ian andrew norman.......1999-03-12

i am asking about this book..when will you have a new book on this name calld heavy duty truck systems and can i get it... chris j coombes

Average customer rating:

Process troubleshooting book.
Unique style
Great for students/interns and young process engineers!
How Process Equipment Works

A Working Guide to Process Equipment
Norman P. Lieberman , and Elizabeth T. Lieberman
Manufacturer: McGraw-Hill Professional
ProductGroup: Book
Binding: Hardcover

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Troubleshooting Process Operations
Handbook of Petroleum Refining Processes
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ASIN: 0071390871

Book Description

Working Guide to Process Equipment, 2nd Ed. carefully and clearly explains all the basic technical issues that you need to know to trouble-shoot most process equipment problems. This guide contains a wealth of useful diagnostic tips, worked-out calculations, practical examples, and informative illustrations to help you quickly pinpoint trouble and repair typical malfunctions in: Trayed and packed distillation towers; Natural and forced reboilers; Partial and total condensers; Steam systems and deaerators; Vaccuum systems; Fired heaters; Shell and tube heat exchangers; Centrifugal compressors; Gas turbines and reciprocating engines; Centrifugal pumps and motor drivers.

In no time at all, this essential problem-solving manual will become your most trusted on-the-job tool for dealing effectively wtih costly equipment malfunctions.

Customer Reviews:

Process troubleshooting book........2006-03-09

Boringless, easy to understand and real practical book. Reading this book I have troubleshoot many process problems effectively.
I strongly recommend this fantastic practical book for all levels.
arvind bhagat.

Unique style.......2005-08-22

The unique style of the author explaining basic concepts with everyday problem expamples is what makes this book very absorbing and useful.

Great for students/interns and young process engineers!.......2003-07-18

I'm a summer intern in an oil refinery and few of my tasks were to rerate exchangers, fin fan coolers, etc., and I didn't have any experience whatsoever! They don't teach at school how this equipment works in a process context and if you don't have a clue on what you're doing, this is the best book to refer to. It is very elementary, but at the same time, it can be very specific. It goes through fundamental steps for troubleshooting general processes as well as clear explanations of how most of the equipment in the industry work. Highly recommended at any level!

How Process Equipment Works.......1999-12-25

As a licensed professional engineer and consultant in the Houston, TX area, I found this to be an excellent and useful book. It simplifies and demystifies fundamental chemical engineering principals and effectively illustrates how theory applies to understanding the root cause/s of real world plant operating problems.

The Lieberman's also do a fine job of making the book interesting to read through the use of non-process plant related anecdotes. These anecdotes help the reader understand the principals presented by drawing upon experiences and situations common to everyday life.

I highly recommend this book to engineers of all experience levels who work in the petroleum refining and chemical process industries.

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